All our Heat Wheat products carry a two year manufacturer's warranty for products used in a normal domestic situation and six months in a commercial situation where products are in constant use. As long as you use your Heat Wheat product according to the manufacturer's instructions there is no reason why it will not last for many years. All heating and care instructions come within the packaging. Also heating instructions are sewn into the product either on the back of the product or swing tag. It is highly recommended that you update or replace your product roughly every 3 years to ensure you are getting maximum effectiveness from your product.
As our products are classed as Grade 1 Medical Devices, we are unable to except returns of products that have been opened or used as we are unable to re-sell them. Please choose carefully and please don't hesitate to ask for advice when ordering to ensure you select the right product.
STORING YOUR HEAT WHEAT PRODUCTS
The treatment we perform on the wheat is reactivated every time you heat your product in the microwave, so extended times between use can see issues occur if the product isn’t stored in a cold environment.(ie: The Freezer)
We highly recommend when you are not using your product for extended periods of time it is placed in either a Snap Lock Bag or a Plastic Bag and stored in the freezer. This protects the wheat from damage, loss of moisture and breakdown of wheat and also the potential for bugs to use it is a home. We also recommend using your Heat Wheat as a Cold Pack during the warmer months for helping to beat the heat and treating bumps and bruises and also for injuries like rolled ankles, sprains, bruising, insect bites, skin irritations ect.
Once you have had you product in the freezer it can be placed directly into the microwave and heated as normal.
Our warranty does NOT cover mistreatment of products. For Example: over-heating, damage of products due to foods/liquids/oils/creams etc being spilt on products or contamination with external contaminants or overheating of products. If you have any issues with your product, please contact our offices via email (firstname.lastname@example.org) or phone 1300 788 322 and we can assist you.
In order for your product to be assessed for a warranty replacement, item will need to be returned to us at your own expense.
The product will be assessed and tested and you will be notified the outcome.
Please send your product/s to the address below for assessment for Warranty Replacement:Heat Wheat Products ATTN: Warranty Assessment Unit 11 23 Activity Crescent MOLENDINAR QLD 4214
All our Heat Wheat products have been approved as Class 1 Medical Devices by the Therapeutic Goods Administration.